- Your Master Password should be memorable. A unique and random password will thwart attackers, but it’s important that you don’t thwart yourself. For your privacy and security, no one at 1Password can access your Master Password or recover your account. That’s why your Master Password should be one you won’t ever forget. Use a Master Password that you can remember: Use spaces or hyphens.
- Bug Report: 1Password desktop master password not updating Changed my master password this morning, no issues logging in with the new password on my phone or the 1P website, but the desktop app didn't accept my old password.
- 1password Not Accepting Master Password Windows 10
- 1password Master Password Requirements
- 1password Not Accepting Master Password Change
1password Not Accepting Master Password Windows 10
Recover using Touch ID or Apple Watch
If 1Password is locked, you’ll see a message that “1Password is trying to unlock.”
To approve and unlock 1Password, place your finger on the Touch ID sensor on your Mac or double-click the side button on your Apple Watch.
If you don’t see the prompt, click the Touch ID button or Apple Watch button on the lock screen.
1Password Pricing and Plans. Pricing for password managers varies more than many other categories of security software. Zoho Vault’s Standard plan costs about $11 per year, Dashlane costs $59.99.
Important
Your ability to unlock the app with Touch ID or Apple Watch will eventually expire. Take action immediately to find your Master Password or rescue your data:
- Look for a Login item in your Personal vault named “1Password Account”. It may contain your Master Password.
- Export your data from 1Password while you still have access. You can then create a new account or vault and import your data into it.
Recover using Touch ID or Face ID
If you use 1Password on an iOS device with Touch ID or Face ID, try to unlock the app using it.
If you aren’t prompted to use Touch ID or Face ID when you open 1Password, tap the button below the Master Password field.
Important
Your ability to unlock the app with Touch ID or Face ID will eventually expire. Take action immediately to find your Master Password or rescue your data:
- Look for a Login item in your Personal vault named “1Password Account”. It may contain your Master Password.
- Export your data from 1Password while you still have access. You can then create a new account or vault and import your data into it.
Recover using Windows Hello
If 1Password is locked, try to unlock the app using Windows Hello.
If you aren’t prompted to use it when you open 1Password, click the Windows Hello button below the Master Password field or press Enter when the Master Password field is blank.
If you’re prompted to unlock with Windows Hello, but your fingerprint or face isn’t recognized, click “More choices” and unlock the app with your device PIN.
Important
Your ability to unlock the app with Windows Hello will eventually expire. Take action immediately to find your Master Password or rescue your data:
- Look for a Login item in your Personal vault named “1Password Account”. It may contain your Master Password.
- Export your data from 1Password while you still have access. You can then create a new account or vault and import your data into it.
Recover using Biometric Unlock
1password Master Password Requirements
If you use 1Password on an Android device with Biometric Unlock, try to unlock the app by placing your finger on the fingerprint sensor, or let your device scan your face or eyes, until 1Password unlocks.
If you aren’t prompted to use Biometric Unlock when you open 1Password, tap the fingerprint button below the Master Password field or enter your PIN code, if you set one up.
1password Not Accepting Master Password Change
Important
Your ability to unlock the app with Biometric Unlock will eventually expire. Take action immediately to find your Master Password or rescue your data:
- Look for a Login item in your Personal vault named “1Password Account”. It may contain your Master Password.
- Export your data from 1Password while you still have access. You can then create a new account or vault and import your data into it.